Refund Policy

ArslMart Refund Policy

At ArslMart, we strive to provide the best shopping experience to our customers. If you face any issue with your order, the following refund policy will apply.

1. Return & Refund Time

• Customers can request a return or refund within 7 days of receiving the product.
• Requests made after 7 days will not be accepted.

2. Conditions for Refund

Refunds will only be provided in the following cases:

• The product is damaged.
• The wrong product was delivered.
• The product is not working properly.

3. Non-Refundable Conditions

Refunds or returns will not be accepted if:

• The product has been used.
• The product was damaged by the customer.
• Original packaging or accessories are missing.

4. Exchange Policy

• Defective products may be exchanged.
• Exchanges are subject to product availability.

5. Refund Process

• Once approved, refunds will be processed within 5–7 working days.
• The refund amount will be transferred through the original payment method.

6. Shipping Charges

• Return shipping charges must be paid by the customer.
• If the issue is caused by our mistake, we will cover the shipping cost.

7. Contact Us

Store Name: ArslMart Email: arslan76421@gmail.com WhatsApp: +92 310 7318395